Privacy Policy

UNIGOO Technologies ("UNIGOO", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your data when you use the UNIGOO platform, including our mobile application, website, NFC transit card, and digital wallet services.

Please read this policy carefully. By using any UNIGOO service, you acknowledge that you have read and understood how we handle your personal data as described here.

UNIGOO Technologies is the data controller responsible for your personal information. We determine the purposes and means by which your data is processed. Our contact details are provided in Section 27.

We collect the following categories of personal information:

• Identity data: Full name, student ID, date of birth, and photograph.
• Contact data: Email address and phone number.
• Academic data: University name, faculty, department, and year of study.
• Financial data: Wallet balance, transaction history, funding records, and payment method references.
• Transit data: NFC card identifiers, boarding records, and route usage.
• Location data: General campus location when using transport features.
• Device data: Device model, operating system, IP address, and app usage logs.

We collect your data in the following ways:

• Directly from you when you register, sign up for the waitlist, or use our services.
• Automatically through our app and website (usage logs, device information, cookies).
• From your NFC card interactions with transport operators on campus.
• From your university where you have consented to data sharing.

We use your personal data to:

• Create and manage your UNIGOO account.
• Process payments and manage your digital wallet.
• Enable transit payments via NFC card or app.
• Communicate service updates, receipts, and support responses.
• Improve our services through usage analysis and research.
• Comply with legal and regulatory obligations.
• Detect and prevent fraud or misuse.
• Send marketing communications (only with your consent).

We process your data on the following legal grounds:

• Contract: Processing necessary to provide the services you have signed up for.
• Legitimate interests: Fraud prevention, service improvement, and platform security.
• Legal obligation: Compliance with applicable laws and regulations.
• Consent: Marketing communications and optional data sharing.

Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal. To withdraw consent, contact us using the details in Section 27 or manage your preferences within the UNIGOO app.

Your digital wallet balance and all transaction records are stored securely on our systems. We retain transaction records for a minimum of five (5) years to comply with financial recordkeeping obligations. Wallet funding is processed through third-party payment providers; we do not store full card or bank account numbers. We only retain tokenised references provided by payment processors.

Your UNIGOO NFC card is linked to your account and carries a unique card identifier. Each tap generates a transit event record including the card ID, route, operator, and timestamp. This data is used to process your fare payment and maintain your transaction history. Physical card data is never stored in plain text.

We may collect approximate location data when you use campus transit features to show nearby stops and routes. Precise background location tracking is not performed unless you expressly enable it for a specific feature. You can withdraw location permissions at any time through your device settings.

We automatically collect certain technical information to operate and improve UNIGOO, including device identifiers, app version, operating system, crash reports, and network connection type. This information is used for diagnostics, security, and product development.

We will send you marketing emails or push notifications only where you have given explicit consent. You may opt out at any time by clicking "unsubscribe" in any marketing email or by adjusting notification preferences in the app. Opting out of marketing does not affect transactional messages such as receipts or security alerts.

Our website uses cookies and similar technologies to remember your preferences, measure traffic, and improve your experience. Essential cookies are required for core functionality and cannot be disabled. Analytics and preference cookies can be managed through our cookie settings. By continuing to use our website, you consent to the use of essential cookies.

We do not sell your personal data. We may share your data with:

• Transport operators on your campus, to process fares and resolve disputes.
• Payment processors, to fund or debit your wallet.
• Cloud and infrastructure providers, to host and operate our platform.
• Your university, where required by agreement or law.
• Law enforcement or regulators, where legally required.

All third parties who receive your data are required to handle it in accordance with applicable data protection law and our data processing agreements.

Some of our service providers may process data outside Nigeria or your country of residence. Where this occurs, we ensure appropriate safeguards are in place, including standard contractual clauses or equivalent protections, to maintain the same level of data protection as required under applicable law.

We implement technical and organisational security measures to protect your data against unauthorised access, loss, alteration, or disclosure. These include encryption in transit and at rest, access controls, regular security reviews, and incident response procedures. No system is completely secure; if you believe your account has been compromised, contact us immediately.

We retain your personal data for as long as your account is active and for a period thereafter as required by law or legitimate business purposes. Transaction and financial records are retained for a minimum of five (5) years. After the applicable retention period, data is securely deleted or anonymised.

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your data where we have no lawful basis to retain it.
• Restriction: Request that we limit how we use your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.

To exercise any of the rights above, submit a written request to our contact address in Section 27. We will respond within 30 days. We may need to verify your identity before processing your request. There is no charge for making a request unless it is manifestly unfounded or excessive.

Where UNIGOO operates under an agreement with your university, some of your academic data (such as enrolment status or student ID) may be shared with or received from the institution. This sharing is governed by a separate data sharing agreement. Your university's own privacy policy also applies to data held by them.

We use trusted third-party service providers ("data processors") who process data on our behalf. These include cloud hosting providers, payment processors, email delivery services, and analytics platforms. All processors are bound by data processing agreements that require them to handle your data only as instructed by us and in compliance with applicable law.

UNIGOO services are intended for students who are at least 16 years of age. We do not knowingly collect personal data from children under 16 without verifiable parental or guardian consent. If you believe a minor has provided us with personal data without appropriate consent, please contact us and we will take steps to delete that information.

Our platform may contain links to third-party websites or services. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party services you access. We are not responsible for the privacy practices of external sites.

If you provide us with personal data about another person (such as a referral), you must ensure you have their permission to do so and that they are aware of how their data will be used in accordance with this policy.

We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or applicable law. We will notify you of material changes by email or through a notice in the app. The date at the top of this page reflects the most recent update. Continued use of UNIGOO after the effective date of a revised policy constitutes your acceptance of the changes.

If you have a complaint about how we handle your personal data, please contact us first using the details in Section 27. We will investigate and respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

For privacy-related enquiries or to exercise your rights, contact us at:

By creating a UNIGOO account, using our platform, or signing up to our waitlist, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.